Frequently Asked Question

"Hub application is not communicating"
Last Updated 3 years ago

The back-end system that operates the collector is not operating correctly.


  • Failed firmware update
  • Corrupted files
  • Failing hardware


  1. Try restarting the collector
    1. Settings > System > Reboot (button)
  2. Submit a "Technical Support" ticket to receive help from an expert

Applicable Models

  • BB-CL-001
  • BB-BCL-001

Please Wait!

Please wait... it will take a second!