Frequently Asked Question

"Hub application is not communicating"
Last Updated 9 months ago

The back-end system that operates the collector is not operating correctly.

Causes

  • Failed firmware update
  • Corrupted files
  • Failing hardware

Fixes

  1. Try restarting the collector
    1. Settings > System > Reboot (button)
  2. Submit a "Technical Support" ticket to receive help from an expert

Applicable Models

  • BB-CL-001
  • BB-BCL-001

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