Frequently Asked Question

"Bluetooth sniffer hardware not found"
Last Updated 3 years ago

The Bluetooth hardware used for MAC address capture is not working properly


  • Software corruption
  • Hardware failure


  1. Try restarting the collector
    1. Settings > System > Reboot (button)
  2. Submit a "Technical Support" ticket to receive help from an expert

Applicable Models

  • BB-CL-001
  • BB-BCL-001

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