Frequently Asked Question

"Bluetooth sniffer hardware not found"
Last Updated 9 months ago

The Bluetooth hardware used for MAC address capture is not working properly

Causes

  • Software corruption
  • Hardware failure

Fixes

  1. Try restarting the collector
    1. Settings > System > Reboot (button)
  2. Submit a "Technical Support" ticket to receive help from an expert

Applicable Models

  • BB-CL-001
  • BB-BCL-001

Please Wait!

Please wait... it will take a second!