Frequently Asked Question

"Could not resolve CC Bluetooth adapter"
Last Updated 9 months ago

The Bluetooth adapter that was assigned to service contact cards is not working

Causes

  • Hardware failure
  • External adapter was removed

Fixes

  1. Assign a different adapter
    1. Settings > Collector > Contact Cards > Adapter
    2. Please note, the ON-BOARD adapter does not have good range. The contact card adapter should be assigned to an external Bluetooth adapter
  2. Install a new external adapter
  3. Try restarting the collector
    1. Settings > System > Reboot (button)
  4. Submit a "Technical Support" ticket to receive help from an expert

Applicable Models

  • BB-CL-001
  • BB-BCL-001

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