Frequently Asked Question

The Bluetooth adapter that was assigned to service contact cards is not working

Causes

• Hardware failure
• External adapter was removed

Fixes

1. Assign a different adapter
   1. Settings > Collector > Contact Cards > Adapter
   2. Please note, the ON-BOARD adapter does not have good range. The contact card adapter should be assigned to an external Bluetooth adapter
      
2. Install a new external adapter
3. Try restarting the collector
   1. Settings > System > Reboot (button)
4. Submit a "Technical Support" ticket to receive help from an expert

Applicable Models

• BB-CL-001
• BB-BCL-001