Frequently Asked Question
"Could not resolve CC Bluetooth adapter"
Last Updated a year ago
The Bluetooth adapter that was assigned to service contact cards is not working
Causes
- Hardware failure
- External adapter was removed
Fixes
- Assign a different adapter
- Settings > Collector > Contact Cards > Adapter
- Please note, the ON-BOARD adapter does not have good range. The contact card adapter should be assigned to an external Bluetooth adapter
- Install a new external adapter
- Try restarting the collector
- Settings > System > Reboot (button)
- Submit a "Technical Support" ticket to receive help from an expert
Applicable Models
- BB-CL-001
- BB-BCL-001